This may be due to natural sperm variation, which is common. It is well-documented that there can be large fluctuations in semen quality, which can be caused by a number of factors, including abstention time before doing a test. Our Medical Team have written an article about this that you can read here: https://www.exseedhealth.com/natural-variation-in-semen-quality.
It is also possible that your test may be pending a review from the medical team, we would ask you to wait until it's verified. If you have any questions don't hesitate to reach out.