I'm unsure if the sample transferred correctly to the slide as seen in the video

Sometimes, it can be difficult to see the sample transfer with the naked eye (as seen in the instruction video). We would recommend still uploading the sample video in the app to be assessed by our medical. You'll also be able to see if there are any live cells in the video before submitting it.
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Please note, for a subset of samples with higher viscosity, the samples benefit from a longer liquefaction time (the 20min wait). In such instances, we advise leaving the sample at room temperature for 45 minutes before rotating the lid again to mix the sample and then transferring it across to the glass slide. This is also a standard practice in clinics where samples are routinely left for 45-50mins before doing the analysis as there is no biodegradation of the cells for the first 60 mins at room temperature.